Returns Policy
Each of our items has a right of return – exchange.
In case you want the return, read the information below. Pay attention to the terms and conditions.
Finally, once you are ready to return, follow the steps below:
- Contact us either by phone at 2313098227 or by email at info@kosmimaandreoglou.gr in order to tell us the reasons why you wish to exchange the item you have received.
- With our help, you will need to fill in the change form that you will receive in the interior of your package.
- With the change form completed, send the product to our company together with the form.
Your transportation costs are not free.
The cost of transportation to us is borne by the customer.
Don't forget to send us the parcel shipping code in the contact details.
Terms and Conditions
- The product may not be used other than "trying it on".
- Refunds are not possible.
- The return or exchange of the product is not combined with a refund
- Items made to order for you are excluded from returns.
Any item that does not meet the above conditions will not be accepted for return-exchange.
The change of the item must be done within 10 days from the day of your receipt.
This item should arrive exactly as you received it, with its packaging and all accessories.
It should also be returned with all the necessary documents (receipt, completed change form).
Frequent questions
Our physical store is based in Thessaloniki.
We are located in the area of Evosmos with address Karaoli and Dimitriou 127.
In the event that the item was brought to you as a gift, of course you can complete the exchange process.
What changes is the lack of proof of this.
Pay attention to the change policy!
Our store policy does not allow this!!
The item you choose must be of equal or greater value to the value of your original item.
- The warranty that you will receive with your purchase of 9, 14 or 18 carat gold jewelry certifies the information mentioned in it regarding the product you have purchased.
- The warranty you will receive with the purchase of your watch covers any damage to its mechanism.